Every spin or game round made in any of our casino games is recorded in our database. If you feel there has been some error or technical issue during your gameplay, kindly contact our customer service, providing the following information:
- Game/Slot name;
- Exact/Approximate time when the game round was played;
- Stake amount and account balance before and after game round;
- Error message received or explanation of the issue (if possible, provide us with a screenshot);
- If it is the first time you are experiencing this issue and if you can play any other game in the meantime.
Please bear in mind that the above-mentioned information is essential and will allow us to check and solve your query in a quick and timely manner.